DORAK
Delete your DORAK account
You can delete your account yourself, inside the app, in a few taps. This page explains how, what is deleted and what is kept, and how to ask us instead.
Delete it in the app
- Open DORAK and sign in with your mobile number.
- Customers: open “Account” from the home screen and tap “Delete my account”. The deletion takes effect immediately.
Barbers: open the “Profile” tab and tap “Request account deletion”. An administrator completes the deletion. - Confirm. You are signed out and your name, mobile number and sign-in are deleted.
What is deleted and what is kept
From our privacy policy, section “Your rights and deleting your account”:
You may ask us what data we hold about you or ask us to correct it by contacting [email protected]. You can delete your account yourself from the Account screen in the app; it takes effect immediately. We then delete your name, mobile number and sign-in. Booking, review, rating and favorite records are kept for business purposes with your identity replaced by “Deleted user”, and a record of the deletion itself (an internal identifier, your role and the time) is kept. Upcoming bookings are cancelled. Barbers request deletion from their Profile tab and an administrator completes it; their services, hours and the shop photos they uploaded stay with the shop’s listing.
Ask us to delete it
If you cannot open the app, email us from any address and include the mobile number you signed up with. We confirm the request on that number before deleting, then reply when it is done.