Privacy Policy

What we collect

Everyone: your name and mobile number, used to create your account and to identify your bookings.

Customers: your approximate location, used only to sort shops by distance. It is used on your device to order the list and is not stored as a location history.

Barbers: your birthdate and the commercial registration (CR) number of the salon you work in, used solely to confirm you are 18 or older and to match you to your salon. Your birthdate is kept in a record only administrators can read, is never shown to customers and is never copied to your public profile. The shop photos you upload are shown publicly to customers as part of the shop's listing. We do not store your national ID.

Shops: a shop's name, city, area, address, map pin, opening hours and photos are the public listing shown to customers. The salon's CR number is kept in a record only administrators can read.

Reports: when you report a review, a barber or a shop, we keep the reason you chose, any details you typed, what you reported and when, linked to your account so we can act on it and stop abuse. The person you report is never told who reported them.

Suggestions: when you send us a suggestion through the app, we keep its text, the category you chose and when it was sent, linked to your account so we can follow up on it and show you its status. Suggestions are kept, and if you delete your account they remain without your name.

Support tickets: when you report a problem through Help, we keep its text, the category, the booking you attached if any, our replies and yours, and their times, linked to your account so we can follow up and show you the thread. Tickets and replies are kept, and if you delete your account they remain without your name.

Usage analytics

To improve the app we record anonymous usage events: which screens are opened and which buttons are tapped (for example opening a shop, choosing a time, confirming a booking, using search or the map, switching language), together with the app language, the platform, the app version and a random identifier that changes every time the app is launched. These events contain no name, phone number, account identifier, location or free text, cannot be linked to you, are stored only in our own database and are kept indefinitely for statistical analysis.

Why we collect it

We collect the minimum needed to run the service: to create and secure your account, to connect customers with barbers, to show a barber who is arriving and a customer who is cutting their hair, to review barbers' applications and to match them to their salon. We do not use your data for anything else.

Who can see it

A barber can see the name and phone number of customers who have booked with them — no one else's. Birthdates and CR numbers are visible only to administrators and, for their own record, to the barber they belong to, never to other users. Reviews are shown publicly without the reviewer's name. Administrators can see reports and act on them; a review hidden by an administrator stays in our records but is no longer shown in the app.

How it is stored

Data is stored on secured infrastructure with access controls that restrict every record to the people entitled to see it. Birthdates and CR numbers are held in records that are not publicly reachable.

We do not sell your data

We do not sell, rent or trade your personal data to third parties, and we do not use it for advertising.

Your rights and deleting your account

You may ask us what data we hold about you or ask us to correct it by contacting [email protected]. You can delete your account yourself from the Account screen in the app; it takes effect immediately. We then delete your name, mobile number and sign-in. Booking, review, rating and favorite records are kept for business purposes with your identity replaced by “Deleted user”, and a record of the deletion itself (an internal identifier, your role and the time) is kept. Upcoming bookings are cancelled. Barbers request deletion from their Profile tab and an administrator completes it; their services, hours and the shop photos they uploaded stay with the shop’s listing.

Messages and marketing

Messages about your bookings and your account, such as reminders and changes to a booking, come from the app itself as notifications. We send messages on WhatsApp only for occasional offers and news, and only if you have opted in, at sign-up or from your account settings. You can turn this off at any time in the same place and we stop; we keep the time you gave or withdrew that consent as a record. We do not send marketing messages by SMS.