Terms & Privacy
Terms
Last updated: November 2026
The terms below apply to customers, to barbers once approved, and to barbers at the moment they apply. The privacy policy has its own page.
Customer Terms
These terms apply when you book appointments through DORAK.
Accurate booking information
Book using your own name and a phone number you actually use. Your barber may need to reach you about your appointment, and shops rely on this to prepare for you. Bookings made with false details may be cancelled.
Attendance and punctuality
A booked slot is time a barber has set aside for you and cannot sell to anyone else. Please arrive on time. If you are running late, contact the shop — arriving late may mean a shortened service or losing the slot.
Cancellations
Plans change, and that is fine. Cancel through the app as soon as you know you cannot make it, so the slot can be released to someone else. Cancelling early is always better than not showing up. To keep slots available for everyone, you can create up to five bookings and cancel up to three in any 24 hours.
No-shows
Not attending without cancelling is a no-show. It costs the barber their time and denies another customer the slot. The barber may record a no-show in the app. Three no-shows within 90 days pause your ability to book until DORAK support clears them, and repeated no-shows may lead to your account being suspended.
Reviews
You may review a barber after a completed appointment. Reviews must reflect your genuine experience. Abusive, defamatory, discriminatory or deliberately false reviews are hidden from the app and may lead to account suspension. You can report a review, a barber or a shop from the app; our team looks into every report. Reviews are shown to others without your name attached.
Respectful conduct
Treat barbers and shop staff with respect. Harassment, threats or abusive behaviour will result in your account being removed.
Deleting your account
You can delete your account at any time from the Account screen. Your upcoming bookings are cancelled and the barber is informed. Your past bookings, reviews and ratings stay on record without your name, as described in the Privacy Policy.
Barber Terms
These terms apply when you offer services as a barber through DORAK.
Keeping your schedule accurate
Customers book against the working hours and availability you publish. Keep them up to date, and block any times you cannot work. If your schedule is wrong, customers book slots you cannot honour — which is treated the same as cancelling on them.
Honouring bookings
Turn up for the appointments you accept. If you genuinely cannot, cancel in the app as early as possible so the customer can rebook. Repeatedly cancelling on customers at short notice may lead to your approval being revoked.
Professional conduct
Maintain professional hygiene, sanitised tools and respectful treatment of every customer. Discrimination, harassment and unsafe practice are not tolerated.
Approval can be revoked
Approval to work through DORAK is not permanent. It may be revoked at any time, including for false application details, repeated no-shows or cancellations, or conduct complaints. DORAK may also remove you from a shop's listing independently of this.
Leaving DORAK
You may request the deletion of your account from your Profile tab; an administrator completes it. Your upcoming appointments are cancelled and the customers are informed. Your name, mobile number, photo, birthdate and sign-in are deleted. Your bookings, reviews, ratings, services and working hours stay on record without your name, and the shop photos you uploaded stay with the shop’s listing under the permission you granted in the Partner Application Terms.
Partner Application Terms
These terms apply when you apply to join DORAK as a barber and while your application is reviewed.
Truthful information
All information you enter in the application, including your name, birthdate, mobile number, the salon's commercial registration (CR) number, must be true, current and complete. An application made with false information is rejected, and any listing created from it is removed.
Your salon's CR
The CR number must be that of the salon you work in. DORAK may ask the salon to confirm it.
Your own photos
The photos you upload must be taken by you in the salon you apply for, and you must have the right to share them. By uploading them you grant DORAK the right to show them to customers in the app as part of the shop's listing. Photos copied from Google Maps, social media or other apps are rejected. Photos are requested only when your application adds a new shop to DORAK; a shop already listed keeps its photos, managed by the barber who added it.
Review and decision
Your account stays locked until an administrator approves the application. DORAK may reject an application, with a reason, or remove a listing at any time. If your application is rejected, you can correct it and submit it again from the app, three submissions in total; you may contact support with questions.
Listings are managed by DORAK
Shop listings, including the shop's details, photos and the barbers shown in them, are created and managed by DORAK administrators. The barber whose application added a shop manages its photos; administrators may pass that role to another barber of the shop. You manage your own services, hours, breaks and profile photo.
Barber terms apply once approved
Once your application is approved, the Barber Terms below govern your work through DORAK.